Quick Help

Name: Mid Florida IT
Address: 161 S Commerce Ave, Suite A, Sebring, FL, 33870, US
Telephone: +18633014011
Price range: $$

Step-by-step guides to get you up and running. Follow the instructions below or call us at 863-301-4011 and we'll walk you through it.

Install ScreenConnect on Windows

1
Open the download link
Go to https://www.mflit.com/remote-support in your web browser. Your technician may also send you a direct download link via email.
2
Download the installer
Click the download button or link provided. Your browser will download a file named something like "ConnectWiseControl.ClientSetup.exe".
3
Run the installer
Open the downloaded file. If Windows SmartScreen shows a warning, click "More info" then "Run anyway" — this is normal for remote support tools.
4
Allow the installation
If a User Account Control (UAC) prompt appears asking "Do you want to allow this app to make changes to your device?", click Yes.
5
Installation completes automatically
The ScreenConnect client installs in seconds. A small window may briefly appear and then minimize to your system tray (bottom-right, near the clock).
6
You're all set
The agent runs in the background and starts automatically when your computer boots. We can now connect to assist you whenever you need help — no action needed on your part.

1
Open the download link
Go to https://www.mflit.com/remote-support in Safari or your preferred browser. Your technician may also send you a direct download link via email.
2
Download the installer
Click the download button or link provided. A .dmg file will download to your Downloads folder.
3
Open the .dmg file
Double-click the downloaded .dmg file. A window will open showing the ScreenConnect installer.
4
Run the installer
Double-click the installer package inside the .dmg window. If macOS says it can't be opened because it's from an unidentified developer, go to System Settings → Privacy & Security, scroll down, and click "Open Anyway".
5
Grant permissions
macOS will ask for your password to install. Enter it and click OK. You may also need to grant Screen Recording and Accessibility permissions — the installer will guide you through this.
6
Approve Screen Recording access
Go to System Settings → Privacy & Security → Screen Recording. Find "ScreenConnect Client" in the list and toggle it on. You may need to restart the client for this to take effect.
7
You're all set
The agent runs in the background and starts automatically when your Mac boots. We can now connect to assist you whenever you need help — no action needed on your part.

If you run into any trouble, give us a call and a technician will help you get set up.